FAQ

We recognise that our customers have questions about our services, pricing and other terms and conditions. We encourage you to visit our services pages for detailed information about each service. Here is a list of common FAQs that may help answer some of your questions.

  1. How much is your call out fee?

We are on call 24/7 and this means you can call us at any time to attend to your plumbing problems. Many plumbing companies charge a call-out fee even if you eventually hire them to fix the problem. Our aim has always been to provide customers value for money. It’s why we have a $0 call out fee if you proceed with the job. This means you don’t have to pay additionally when you call us in to inspect the plumbing installation and handle the job. Our expert, licensed plumber will visit your location, identify what the problem is and provide a quote and you would have to pay only as quoted for the service, without any call-out fee added regardless of the time you call us.

  1. How much does it cost to unblock a drain?

Drain blocks can vary from one setting to another and we at Wilco Plumbing handle everything from a sink drain block to shower and toilet drain blocks. We offer drain unblocking services starting from $88. Our expert plumbers can fix blocked drains, clogged toilets and commercial grease blockages. We also provide excellent herbicide tree root foaming for drains that have tree roots growing in them. In some cases pipe and drain relining may be required to fix a damaged pipe. This is why there could be a variation in the drain unblocking cost and our licensed plumber will be able to provide a better quote onsite once the problem is looked over and will provide an upfront quote for the job.

  1. How much does it cost to install a Hot water system?

There are different types of hot water systems such as electric, gas and solar. In addition these systems come in different capacities and specifications and every setting is different and so is the scope of the job. For instance, one house may have all the required plumbing pipes leading to the water inlets and out of the water heater. This job may cost less than a water heater replacement where the hot water system needs to be fixed in addition to all the related pipes. This is why the cost of hot water installation can vary from one site to the next. Our staff member would have to survey the space and setting and will provide an accurate, upfront quote.

  1. What brand hot water systems do you recommend?

There are different types of hot water systems available on the market ranging from instantaneous and storage water heaters. In addition you can choose from a wide variety of electric, gas and solar hot water heater systems. Regardless of what your requirement is, we always recommend that customers choose a hot water system of leading brands like Aquamax, Rheem, Bosch, Dux and Rinnai. These companies have excellent products and offer good warranties as well. Hot water systems are used every single day and its best to pay a slightly higher upfront cost for them and get an efficient, energy-rated system installed, rather than buy one of a substandard quality which won’t last as much as the better quality ones.

  1. Why is my hot water system making noises?

If you hear a popping noise coming from your hot water system, it probably means there is some sediment at the bottom of the water heater’s tank. The water that flows into your water heater can have minerals that settle at the bottom of the heater and build-up over time. This noise means your water heater system is running inefficiently, and raising your heating bills as a result. But if you leave this problem unaddressed, over time the sediment build-up could end up causing damage to your water heater; and you would have to pay a much higher price to get it repaired. We can fix this problem very cost-effectively and will flush out the system completely to remove the sediment accumulated at the bottom which will solve the popping noise problem.

  1. What do I do if my toilet is overflowing?

An overflowing toilet isn’t an uncommon problem and if you are dealing with a toilet block, there are certain things you can do. Shut the water shut off valve located near the base of the toilet to prevent additional overflow and clean up all the water that’s flowed onto the bathroom floor as that will prevent other features from becoming damaged. If you know that some foreign object is preventing the toilet from getting flushed, wear rubber gloves and attempt removing it. If you feel that the toilet has got a clog, try to use a plunger to clear it. If these steps don’t work, it means the clog is significantly more severe and located farther along the drain pipe and specialised equipment would be required to clear the block. It’s best to call us to inspect the drain and fix this problem for you.

  1. Is it an hourly or flat rate price?

While there are a number of common plumbing problems that can arise on residential and commercial properties, their causes, severity and so the time taken to fix them will be different. We understand that an hourly rate can escalate the cost of the service especially if the problem is complex and take longer to fix. This is why we maintain a flat rate price where you will be provided an upfront quote at the outset and that won’t change unless something else needs fixed simultaneously or you add some other job at the last minute. This means you know exactly how much you would be paying and won’t be shocked by an inflated bill at the end of the job.

  1. How can I make the payment?

At Wilco Plumbing we always look for ways and means to improve the customer experience. In this effort, we make it very easy for you to pay for our services at your doorstep once we have completed the job. You can pay via any of the major credit cards like Visa, Master Card and American Express. If you prefer, you can also pay via Eftpos as our plumbers carry these machines as well. This wide range of payment options gives you the flexibility to make payments in the manner you like, right at your doorstep.

  1. Is relining a fixed price?

Pipe relining is the process in which an epoxy lining is carefully placed inside the existing pipe; it is then expanded towards the sides where it takes the shape of that pipe. This is hardened and forms an entirely new pipe in the older one. This is a non-intrusive and cost-effective option to total pipe replacement and is used to fix water, storm water and drain pipes of different dimensions and internal diameters. This is why there is no fixed cost for pipe relining and our licensed plumbers will provide you a detailed quote once they inspect the damage to the old pipe, assess its condition and decide what kind of pipe relining would be required and the time and labour involved.

  1. Why can’t you provide pricing over the phone?

Every plumbing job is different in terms of its complexity, the type of materials and products and the time required for installation, repairs or replacement. For instance, some plumbing installation may be difficult to access which makes diagnosing the problem very difficult. If the fitting is located in a tight spot or pipes are behind walls or under the ground that can increase the amount of time taken to fix a particular plumbing problem. The same rule applies for new installations and the cost of the job will be dependent on various aspects. This makes it impossible to provide an accurate quote over the phone. Our plumbers will physically inspect the site and ascertain what is involved in the work before providing a quote for any plumbing work.

  1. Do you guarantee your work?

We are a very well-established company that has over 150 years of experience behind us. We take our job seriously and provide excellent customised and cost-effective services to commercial and residential customers across Sydney. Only high grade materials are used in the work and qualified, licensed and experienced plumbers handle the job regardless of how big or small the requirement. We focus on doing the job right the first time around. We are confident of our expertise and the top quality services we provide. It’s why we cover our workmanship with a lifetime guarantee. This means even if something does go wrong with the same installation or fitting, we will fix the problem at no extra cost.

We handle Blocked Drains, Gas Fitting and Gas Repairs, Burst and Leaking Pipe Repairs as well as all other Commercial and Residential Plumbing. We also understand that some plumbing problems can surface without warning and it’s why we provide reliable and prompt 24/7 Plumbing Emergency services Sydney-wide. For more information, call Wilco Plumbing on 02 9186 3319 or contact us via this online form.